First impressions are everything in business. It doesn’t matter how big or small your company is, if you want to get ahead it’s essential to create a good impression. The philosophy should permeate all areas of company marketing and identity.

A business could have the best product or service in the world, but if the company themselves looks bad, the product will look bad. The same could be said to the representatives. A creative may like sitting in the office in flip flops and an AC-DC t-shirt but he wouldn’t, or shouldn’t go to a meeting dressed like it.

Getting ahead is about perception. If you can project a capable, professional company facade it doesn’t matter to crazy things are behind closed doors. As long as the face of the company is calm and composed and the end product is just what they want it’s all good.

Any web savvy businessman will have seen some truly atrocious websites promoting good products. They may have been tempted to purchase, but probably not. This face of the company is just as important as the people that represent it. The website is the shop door of the company 24/7, and nine times out of ten will be the first impression of the company potential customers will get. If you don’t get this right, and make the best impression possible, the company is destined for failure.

Any marketing materials and branding also needs to create those good first impressions. There are hundreds if not thousands of business card examples that never should have seen the light of day. Bland templates, colorless cards with uninspiring text that says and sells nothing. Business cards are almost as important as a website. They are a marketing tool just like any other and should be viewed as such. Branding doesn’t have to cost the earth. Some companies can afford hundreds of thousands of dollars to spend on a design or advertising agency to brand and promote them. The vast majority of companies cannot. That doesn’t mean that the designs have to be basic and boring. There are plenty of budding designers and artist out there who will work for little or no money in return for favors or opportunity. A decent bit of free advertising is like gold to the fledgling designer, these arrangements can work out mutually beneficial in the long run.

Adequate though has to be put into the impression of the product itself too. Good quality packaging, speedy dispatch and delivery. If it’s a service, then the quality of that service, speed of response and resolution of issues. It is said that a customer only gets to know how good a service is when it goes wrong. While this isn’t true for all types of service, it is definitely true for some. The speedy and efficient resolution of issues is a cornerstone of any service provider. Reputations are made and broken on it.

Customer opinions and first impressions are vital to any business. Ignore them are your peril.